No connection for almost a month now

I have got a fibre contract with Vodacom from July 2020 and Vumatel came to install the fibre on the 23 October 2020. I got disconnected immediately since the 26 October 2020 as I was using their ****le. Today is the 17 November, I am still not connected. I have spoken with more than 10 people on their helpline with no one able to assist. They have sent their technicians to have a look and replace the router, but still no connection. I wrote on them on Twitter, they ask for my details so that they can call me, no one did call. Now it is almost a month with no connection and no one is giving me answers. Very very bad experience with Vodacom fibre.