No Connection for a week which i paying for.

I have been sitting without fibre connection for one week now. i raised a service request SR*** on the 25 Jan 22 and was told that someone will come thru today 01 Feb 22 a week later however there was no one that could even phone to confirm whether they are coming or not. The bigger picture is that Vodacom outsources there work and i have experienced this four times damaged fibre and interruption of my the Wifi due *********** work done as they cant surface a cable correctly/properly. Vodacom gives you a pathetic apology but nothing happens. There is no supervisors on the call centre and even if you do speak to someone they are rude and one of them slam the phone down. this is Vodacom for you i am waiting get out of Vodacom which they also dont care.