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Nila N

1 reviews | Active since Aug 2020

07 Oct 2020, 12:11

NO CONNECTION

NO FIBRE CONNECTION FOR DAYS

My fibre connections has been off for the second day now and I have called the *** number several times and no one can clearly diagnose the problem, whether its from SDV or my device and no restoration time can be provided by your agents. SR*** SR*** can some give me decent service and get this thing sorted or communicate what the problem is??? I'm currently working from home-the actual reason why i installed fibre in the first place and I don't know what to tell my employer, because despite making several calls to Vodacom i still don't know what the problem is or when it will be resolved. i dont even have words to describe my disastifation with the service i constantly receive from Vodacom. Also can something be done to ensure that agents call the customer back if the call gets disconnected, I am aware that your agents are working from home but can they be decent enough to call customers back when the call is disconnected????? I would also like to be credited for the days that i don't have any connection.

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Replies (2)
Vodacom
Vodacom's reply07 Oct 2020, 14:09
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NN
Nila N's update08 Oct 2020, 15:11
Reviewer Update
A day later and I still don’t have any feedback on when my connection will be restored, you would swear I’m not paying for this connection. I suspect the reference number has just been parked and no one is attending to it , even your contact centre agents can’t give feedback really appalling service , I think I will report this disregard for your customers to the ombudsman really pathetic !!!