RB
Ryan B

1 reviews | Active since Jun 2009

09 Apr 2015, 10:58

No connection and no feedback

I received my new phone yesterday at 10 am that was done via Online orders. Tried from then with 2 different phones to call *** to activated line / new contract. Each time call either gets disconnected or does not dial through after waiting on average of about 16 min per attempt. When I finally got through I asked the lady to please call me back if we get disconnected... guess what! <br> <br> Finally at around 2pm I get through again and managed to complete the process of having number activated. Was told around 2-5 hours. This morning still not activated on contract. <br> <br> Tried calling again and thank god I get through first attempt. I get told the system shows activation failed??<br> The lady tried twice to activated and she said it fails each time. She then told me she would send through for manual activation and will take 48-72 hours??? <br> <br> Come on Vodacom??? Im stuck with a new phone and cannot do anything with it!!!<br> <br> Totally no fair!!! <br> <br> *** is the number in question<br> ***8 is the ref<br> <br> Please can you fix this ASAP and let me know that its working not tomorrow not the next but by this afternoon!!<br> <br> Seriously not impressed with service

0
Replies (1)
Vodacom
Vodacom's reply09 Apr 2015, 13:58
Official
Hello ryanbeckley,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team