No connection - AGAIN

Item: Vodacom
Rating: 1
Author: Thato P

Every month I have to write a bad review about Vodacom - I have been without connection since 15:00 or so - I work from home and losing so much money every minute that I'm offline. Can you pls do better

Helpful (0)

Replies (4)

Vodacom's replyOfficial

09 Dec 2022, 08:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Dec 2022, 08:16

Official

Thato P's updateReviewer Update

09 Dec 2022, 10:09

I called the Service desk and the lady did a few steps trying to troubleshoot but the internet light remains off - this is day 2 without connection
***-607692

Thato P's update09 Dec 2022, 10:09

Reviewer Update

I called the Service desk and the lady did a few steps trying to troubleshoot but the internet light remains off - this is day 2 without connection
***-607692

Thato P's updateReviewer Update

09 Dec 2022, 16:16

16:15 and i'm still waiting for a Vodacom consultant to make contact - i've been offline for 24 hours now - the call center cannot assist me.

This is beyond terrible

Thato P's update09 Dec 2022, 16:16

Reviewer Update

16:15 and i'm still waiting for a Vodacom consultant to make contact - i've been offline for 24 hours now - the call center cannot assist me.

This is beyond terrible

Thato P's updateReviewer Update

10 Dec 2022, 08:19

Another day without connection - no correspondence from vodacom despite being told my incident was logged with a high priority.

Thato P's update10 Dec 2022, 08:19

Reviewer Update

Another day without connection - no correspondence from vodacom despite being told my incident was logged with a high priority.