No connection

My debit order is set for the 25th of each month. For November Vodacom deducted my account on the 26th of November 1am the morning. My line was cut. I phoned on the 26th of November and they advised me it will be on whitin 2 hours. When I got back from work it was not working and I could not phone because they close at 17:00. I phoned a few times yesterday the 27th of November. The first agent told me to wait 3days the second agent told me to wait 4hours and the 3rd agent told me to do a network sinc. Ince again i got home and still did not work. Today the 28th of November i phoned in again someone at customer service assisted me and told me its working, i decided to leave work and go home to check, as I thought it was still not working. I then took the rooter to a vodacom shop where they told me they cant assist me it went to a legal department. No one can tell my why my line is cut because my account is not in arrears. I have a second online job and have been penalized because I cant connect to the internet. This is so fristrating.