SM
Sakhumuzi M
1 reviews | Active since May 2024
23 May 2024, 10:26
No confirmations call
I app**** for a contract phone with vodacom it was approved,,, I waited for a confirmations call since Monday it is now Thursday when I called today they said they hv been trying to call me on 081 which is the number I was using 2013,,, how can you confirm an order with the old number that I used back then. I really don't understand because I have a new number the new number is also with my Capfin loan,, I will be the one collecting my order so this stupid thing of confirming a order with old number is not good.
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Replies (2)
Vodacom's replyOfficial
23 May 2024, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 May 2024, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SM
Sakhumuzi M's updateReviewer Update
24 May 2024, 09:34I spoke to the confirmation department yesterday, she said she will get back to me after I was ask 5 questions which was based on my credit profile, immediately after the call got a sms that I need to submit my documents which I did, then got another email saying I was approved with condition .... Now I called this morning they said the order was cancelled... I reapp**** again it went on reffered. what a terrible service. Why do yourl treat people like this? I never experienced such bad service in my life.
SM
Sakhumuzi M's update24 May 2024, 09:34
Reviewer Update
I spoke to the confirmation department yesterday, she said she will get back to me after I was ask 5 questions which was based on my credit profile, immediately after the call got a sms that I need to submit my documents which I did, then got another email saying I was approved with condition .... Now I called this morning they said the order was cancelled... I reapp**** again it went on reffered. what a terrible service. Why do yourl treat people like this? I never experienced such bad service in my life.