CP
CECILIA P

1 reviews | Active since Sept 2012

25 Oct 2017, 09:00

NO CONFIRMATION OF CANCELLATION OF CONTRACTS AS REQUESTED

I have been emailing vODACOM on ********** to cancel two data contracts and received no response after 3 emails dating back to 11 October. PLEASE CAN I GET CONFIRMATION OF THESE CANCELLATIONS AS REQUESTED.

0
Replies (2)
Vodacom
Vodacom's reply25 Oct 2017, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Oct 2017, 13:08
Official

Dear Cecilia Mclean

As per our conversation, I have been in contact with you and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Kind Regards
KH