rc
robert chamberlain-bell

1 reviews | Active since Nov 2016

16 Feb 2017, 22:12

no conclusition after 9 months

<p>I have visited Vodaworld 4 times and visited 4 ways branch 6 times an called the help service 8 times as i still I can not cancel a contract that I agreeded to in 2014. The sytem is always down but to this day I have to pay for a phone that I never used. The incomepent staff that i have repeteadly spoken to either pormise to call me or say that the sytem is down. If this issue is not resolved no, I will had the to my attorinies and will publish this unbelievabe situation where I have had to pay for a phone that is is now 3 year on a contract that I agreed to for two years. Inow have now option but to share my experience on every media channel available and lay charges of theft. No one at Vadacom gives a **** let alone the top of manamgent who is probably on vacationn.</p>

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Replies (2)
Vodacom
Vodacom's reply17 Feb 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Feb 2017, 16:13
Official

Dear Robert,

As discussed your query has been resolved.

Regards,

Cassandra