1 reviews | Active since Nov 2016
no conclusition after 9 months
<p>I have visited Vodaworld 4 times and visited 4 ways branch 6 times an called the help service 8 times as i still I can not cancel a contract that I agreeded to in 2014. The sytem is always down but to this day I have to pay for a phone that I never used. The incomepent staff that i have repeteadly spoken to either pormise to call me or say that the sytem is down. If this issue is not resolved no, I will had the to my attorinies and will publish this unbelievabe situation where I have had to pay for a phone that is is now 3 year on a contract that I agreed to for two years. Inow have now option but to share my experience on every media channel available and lay charges of theft. No one at Vadacom gives a **** let alone the top of manamgent who is probably on vacationn.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Robert,
As discussed your query has been resolved.
Regards,
Cassandra
Dear Robert,
As discussed your query has been resolved.
Regards,
Cassandra
