TN
Thuli N

1 reviews | Active since Dec 2016

14 Dec 2016, 20:41

No concern for customers whatsoever.

<p>The Vodacom app for tablets has been unavailable for weeks now because it is being updated. Your bright idea is that one should dial *111# to check balances and buy data. How on earth is one supposed to dial *111# from an IPad? Please enlighten me. Will this update arrive in this lifetime by any chance? You aren't even bothered to let your customers know when your so called app will be available again. </p> <p>You still charge customers out of bundle rates even though it is your fault they cannot buy data bundles. As usual, you ***** up the customer pays!</p> <p> </p> <p>Can't waiting for the days my contract with your expires!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team