no concern for client services

I posted a complaint on hellopeter on 27/02/2015. Received response stating that I will be contacted in due course, 2days later. Its been 4 days since, and no contact made to date. Does vsp take pride in pathetic client service? 1st the audacity of an agent insisting that a device damaged when handed in for software upgrade, is the client's fault. Then failure to respond to a complaint timeously. Begs the question, will I receive my device before my current contract expires? Or any feedback at all for that matter?