FM
Felecia M

1 reviews | Active since May 2020

07 Jun 2022, 14:21

NO COMUNICATION !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

i did an online order and received it on Friday i have been following up since Friday for feedback as to why it has taken longer then 24 hours for the sim card to be activated. i have had to follow up with Vodacom everyday that they have blocked me from being able to find out how far is my query. today is 5days that i have been waiting and yet Vodacom still no connection. i as the paying client must just understand and accept that at the end of the month i am stil liable to pay for a device i couldn't use. i got told today that MAYBE IT WILL WORK ON THNURSDAY if i don't have a solution then ill leave the wifi on the highway i am so tired that Vodacom thinks the clients need them but we pay the salary. WHY should i ask the paying client have to follow after someone that needs to render a service to me that i pay for ?? and when i got told im blocked because i call in everyday as no one bothers to give me feedback i was beyond MAD. i am suggesting on Facebook no one should take there service as there is NONE.

0
Replies (3)
Vodacom
Vodacom's reply08 Jun 2022, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
FM
Felecia M's update10 Jun 2022, 07:36
Reviewer Update
Good Day,

i asked to be called between 12 and 1 as I have a JOIB. secondly the wifi started working yesterday morning and when I got home it wasn't called again after vodacom and was informed that my order was CANCELED, so now I am over it with you guys and i am returning it and taking my business somewhere else as well i will be doing that with my other 2 Contracts . VODACOM cant deliver a service ill find someone who will. i am not being taken serious as a client and i will make it known on social media as well.
FM
Felecia M's update10 Jun 2022, 14:29
Reviewer Update
so i want all my call recordings i have made. i have requested that they come and fetch this wifi. but before its collected i want compensation for having to wait a WEEK FOR VODACOM OR YOU WILL HAVE A VIDEO UPLOADED ON FACEBOOK WHERE YOU CAN GO AND FETCH YOUR WIFI.
YOU PEOPLE THINK I AM JOKING YOU WILL SEE THIS AFTERNOON I AM NOT. AND THE LADY ON THE CALL TODAY FROM SALES MUST CARRY ON LAUGHING ON THE CALL SHE WILL BE VERY UPSET IF SHE HAS NOT JOB