ZG
Zac G

1 reviews | Active since Jun 2015

22 Nov 2023, 07:31

No coms with vodacom.

My contract with vodacom expired in Feb this year. They automatically extended it .I don't even use their old phone anymore. Went to their shop at South Coast Mall to cancel. They say I must do it on the phone. On the phone I get a long sch**** by a robot telling me what buttons to press to cancel. Then they say I must call a number - which turns out to be the same one I called. Then a robot tells me which numbers to press. Then they tell me a number to call... ad infinatum. They won't talk to me or let me cancel; but religiously take my money every month.

0
Replies (3)
Vodacom
Vodacom's reply22 Nov 2023, 07:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

ZG
Zac G's update22 Nov 2023, 08:32
Reviewer Update
Yeah, right.
Vodacom
Vodacom's reply27 Nov 2023, 12:44
Official
Dear Customer,
  
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
  
Kindly note we have escalated your query to our Online Upgrades Team. Based on the feedback provided the team has confirmed they have assisted and processed an upgrade reversal to take effective end of November 2023. 
  
Regards,
  
Consumer Website Team

Best regards,