No complaint raised when requested

Called Vodacom customer service today and I spoke to an advisor that literally sounded like she was taken from the interview room and put straight onto the dailer to start taking calls with no training at all. Kthtso you need to be more invested in your customer service skills. You need to learn accountability and learn to be proactive by offering a resolution according to the customers dissatisfaction. Kevin from the accounts department is Kthtso Team Leader. KEVIN! You have failed as a leader my friend. You are not visible on thr operations floor when you need to be and you should be more vigilant around these matters as your advisor clearly stated on the call that you not around and never are around. That's not what been a leader is all about. Start to be a better version of yourself and start to take ownership of your team.

My complaint I wanted to raise was not raised because You Kevin was not there to assist and imagine how many other customers are going through the same thing. Because team leaders like Kevin from the Vodacom Account team cant take a Manager call which is what they were employed to do.

I still want to raise my complaint and as per the FCA and Ombudsman regulations. Vodacom has 48 hours to connect me back to log this compliant