J
Juleen

1 reviews | Active since May 2022

09 Feb 2024, 10:41

No compensation for phones that has been promoted with wrong amount

Dear Sir/Madam I've am with Vodacom for the past +-10 years and this is absolutely a no go for me what I've experienced the last 3 months. I did a online purchase of a combo deal of two phones with an agent who phoned me. She told me about this promo of an amount for the two phones which I repeatedly asked her if it was the right amount. Long story short I've received the phones. When I received my bill what a shock . Agent gave wrong information . After the second deduction I informed Vodacom . They told me they will investigate the come back after almost a month which they confirmed that they were in the wrong . There final solutation was that we send the phones back because that was the only way they could come to an agreement with us . Because of that we don't have phones now and we couldn't come to an agreement because of them that could not compensate us wich I think is very unreasonable., and I think that the service is very poor ., they've admitted that they were in the wrong but could not come too an agreement with me.

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2024, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team