NO COMPENSATION

Vodacom failed to finalize my upgrade since 17 July 2017 and after numerous calls and complaints on HELLOPETER my upgrade was finalized on 4 January 2018. Lindi Dhlamini the executive client liaison officer in the CEOs office was eventually assigned to me, very unhelpful as the email address from where she communicated to me did not allow me to communicate back to her, the cellphone number on the email did not allow calls to her, she made an officer to compensate me for the almost five and half months to give me data for the next five months which I refuse to accept purely because of the incompetence and disregard in which Vodacom and in particular the staff handled this situation. Lindi now refuse to speak to me and via email to which I cannot reply referred me lodge my complaint with the call centre and get a call number/reference number than they will respond to me. Taking into account it took me five and half months and only via HELLOPETER to resolved this issue. I want my IPhone 6 to be upgraded to compensate for the discomfort Vodacom and it’s staff cause me.