No Compassion!

I have been with Vodacom for many years. Today I tried to downgrade my package. I am willing to still pay for the device, but I need a lower data package as I am trying to cut costs. Vodacom has quoted a R2000.00 penalty fee for downgrading! If I had that amount, then I wouldn't need to downgrade, would I?

This is disgusting for such a big organization! People have gone through a pandemic, lost jobs, salary cuts, etc, and Vodacom does not have any compassion to assist them. Boycott Vodacom!!!