NO Communocation

I upgraded my phone contract on 12/04/2018, I was advised that the phone would be delivered on Monday 16 April 2018

No delivery was made on Monday, which is fair, I called today to check and make sure everything is in order, only to be told my order was on back order for the last week in April.

I understand if you don't have stock, I am not an unreasonable person, there is not much that can be done about stock limitations, but can't anyone let me know? Am I to wait here and call after a company to find out what is going on? Are you not a "Service Provider"

After being with Vodacom for 13 years I am very disappointed, I wish I cancelled this contract instead of upgrading it, now I'm stuck with this kind of "service" for two more years, I'm so excited... Wonder what would happen if I back dated my monthly payment without telling Vodacom...??

Very bad