No communication Tagging me along.

On Saturday the 9th of December my phone got ******, immediately I did everything I had to do to submit my documents for insurance. On Monday I called to find out whether my document's were received and I was told yes but my account is under reviews because they requested the recording of the day the insurance was sold to me, as my insurance said it was only damage and I claimed for loss which was fair but I was told we'll get back to you by tomorrow afternoon. Nothing was communicated with me so yesterday I called again and another call agent said the same thing but we wil get back to you. On their website it says 48hours I'm still waiting I submitted Saturday tomorrow is Friday and nothing is being communicated unless I call. I've been with Vodacom since 2001 and this is by far the most disappointing service ever. The least you can do is communicate when you went over your 48 hours rule.