No communication s****s and feel **********.
Furious @ Vodacom. I phoned 12 November 2018 via 111 to cancel my contract that expired in January 2019 in any way. The debit order went off end January. I got an invoice on Feb. Sent a mail to customer care on 11 Feb regarding this. They said they would sort it....... The debit order went off end Feb 2019. I reversed it. Now I get a demand?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
Please remember I have a business deal with you as well. Feel like never doing business with Vodacom again.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Mar 2019, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Mar 2019, 19:18Dear Stephanie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply05 Mar 2019, 19:18
Official
Dear Stephanie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
's updateReviewer Update
06 Mar 2019, 07:29So I received a call at 19:15 last night from Ashwin. Thank you so much for resolving the matter so promptly. There should be more of you.
's update06 Mar 2019, 07:29
Reviewer Update
So I received a call at 19:15 last night from Ashwin. Thank you so much for resolving the matter so promptly. There should be more of you.