NO COMMUNICATION RECEIVED IN OVER A WEEK

I booked my phone in at Vodacom Hemingways for repairs as it was under warranty, they told me it would be sent to Vincent Repair Centre so i was happy to let them handle that. In a week i have not had a single phone call or sms to notify me that it was in hand with a technician or even booked in at the repair centre as i was told i would. When i phoned on Friday the Hemingways store told me they would get back to me within a half an hour and needless to say I am still waiting. <br> After numerous phone calls i am no closer to finding out where my phone is and what the status of the repair is. Vodacom informed me this morning that according to my phone number on their system it was booked in as another make and model entirely. <br> I don't want a miraculous repair, just some communication and customer service. Is that too much to ask!