No communication on repairs & Billing

I have taken my tab for repairs thru City Mall Klerksdorp Vodacom in February & was promised in two weeks it will be back from Potchefstroom. I logged a complaint on the hello peter already & was promised a response. One month there was nothing, on 4 April I go to check Klerksdorp Vodacom who said I must bring the booking ticket & tab is back from Potchefstroom. On 5 th April I bring the booking insurance ticket only to be told then the phone is still back in Potchefstroom & I have to pay R200 access which was not communicated to me when booking in the phone for repairs. This is the worse form of customer service from Vodacom