No communication on previous review

I'm still waiting for feedback on my below review:

After numerous complaints on this portal, we still haven't been assisted, 30.03.2020 Vodacom rep**** to my reveiw that i would be contacted to resolve the matter instead the bill keeps pilling and yesterday my partner received an email that the account has been handed over to attorneys. First we were advised of the missed payment (although there was money in the account), then we couldnt pay because Vodacom couldnt find the account, then the line was suspended and reopened, the incorrect amount was debited, we queried that and we were told the account is inactive, and no more debits were done now the account is handed over????? i want this matter sorted out, we pay vodacom whats due to them (less the time acc was suspended) and then have this contract cancelled ASAP.