No Communication, No customer service, Useless!

<p>On 27 April 2017 I went to Vodacom Menlyn to try and sort my contracts and upgrade information out to upgrade both my contracts, They did their best to help me but unfortunately Vodacoms admin and paperwork and record keeping ability is a joke and they could not figure out what was going on.</p> <p> </p> <p>My contracts were upgraded simultaneously on 06 April 2015 but vodacom now says the one is going to expire and the other still has 2 months. I have already paid 24 months of handset installments and Should be able to upgrade without worrying about double bills but Vodacom in The grove mall pretoria failed to capture the info correctly.</p> <p> </p> <p>Vodacom has also not emailed me a sigle invoice despite numerous requests for invoices. If you look at the invoices for Mar-June 2015 it will be simple to match them to my bank statements and prove what is going on. I made this suggestion to several people from Vodacom and this has still not happened. </p> <p> </p> <p>I just want this issue resolved and my information for contract updated correctly on the system. evryone I have spoken to at vodacom agrees there is something wrong because the 2 contracts have completely different dates and it should be easy to fix but once again a company who says they value their customers doesn't even try to resolve the issue.</p> <p> </p> <p>I have my bank statements and the till slips from 2015 as proof of payments and contract initiation dates and yet this issue is still unresolved.</p> <p> </p> <p>I wanted to upgrade my contracts but now I think Vodacom will be lucky if they can manage to rectify this mess well enough to keep me as a customer.</p> <p> </p> <p>My warning to everyone is assume the network is lying to you and keep evry little s**** of paper they give because they will try and take extra money from and de***** you the first chance they get.</p> <p> </p> <p> </p>