NO COMMUNICATION, NO CUSTOMER INTEREST

Well what can I say this is now 2 weeks down the line since I ordered my upgrade, 10 days since I received delivery of the phone I didn't order, 8 days since vodacom has sent me an email after I responded and then again get no response, 6 days since I was at Vodaworld to try and get help or answers since I spoke with 5 different people on the phone, all 5 people giving different answers and advise, also half of them didn't even know what they were talking about, 6 days since I thought that finally someone had actually listened to me and understood as a customer where I was coming from and was assisted and promised that I would have my new correct phoned delivered to me by Tuesday 30 July 2019 the latest. I got called on Tuesday morning by Thandie who assisted me at Vodaworld only to get told that they have just had there delivery arrive but she will phone me back at 2pm to give me an update, okay great, NOT, so 2pm comes, 3pm comes and nada, so once again I am chasing after Vodacom to get answers again and an update and I called 4 times and my call doesn't get answered, I get sent an sms to say there is a slight delay she will contact me shortly and still NADA!!!! I have already now sent an email to Huawei as well as the CPA, because I am sick to death of little to no communication, sick to death of empty promises, sick to death of dealing with *********** people who don't even know their products or enough information like they supposed to for a company they are working for and I am sick to death of being treated like I am just a number, been a vodacom customer for +- 10 years now and every upgrade seems to be getting worse and worse and worse!!! Believe you me I will certainly not be renewing a contract with vodacom, because you really don't care about your customers we are all just a bunch of numbers and as long as you get money you just don't care, YOU GUYS NEED TO GET YOUR ACT TOGETHER!!!! You know if you guys actually just communicated with your customers better and actually kept to your words and promises you make to customers you will be amazed at how much better things would be, try it I DARE YOU!!! And then you can thank me later!!! And I am not going to accept a response of a consultant will be in touch with you, I want things actioned before the end of business today or I will be contacting my attorney with further action!!!