No Communication in 16 days

Good Day

I made a telephonic inquiry with Vodacom to explore the options available to me to possibly "pause" my Vodacom accounts for a few months due to my having to restructure my finances due to to the effects of Covid-19.

I was asked to send an email to *** to officially make this inquiry. I did so on 07 May 2020, which was 16 days ago. I received an automated response via email with reference number EC-1ZT7-22INB4 stating that I would received a response in three business days. This means that i should have received communication on 13 May 2020 for the latest. I did not receive any communication.

on 14 May 2020, I sent another email to *** and received another automated response with a different reference number EC-1ZTE-27BY1C. This email once again stated that I will receive a response within three business days. Should that have been true, then I would have received a response on 20 May 2020.

It is now the 24th of May 2020, and I have receive no communication. As a loyal customer who has never defaulted on my payments, I would have at least expected to receive a response within the last 16 days.

I do expect a prompt response and I am very disappointed that I had to go this route in order to have my inquiry recognized.