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cknowt C

1 reviews | Active since Sept 2016

14 Sept 2016, 08:59

No communication from Vodacom on status of repairs

<p>I took my phone in for repairs on the 31st of July 2016 and have not received any form of communication since then. I tried calling the number I was given and it does not go through.</p> <p>It has been over a month and still no word and I am not in a position to go to the branch to find out at the moment. I have sent emails too, which have gone unanswered. I need my phone and find it EXTREMELY frustrating that I get no communication AND have cannot get a hold of anyone who works in the shop. </p>

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Replies (1)
Vodacom
Vodacom's reply14 Sept 2016, 09:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team