ML
Mel L
1 reviews | Active since Oct 2020
14 Oct 2020, 14:31
No Communication from Vodacom
I am still waiting for a manager or someone to call me regarding the money that was deducted from my account that needs to be refunded.
I sent a reply on this page last week regarding this and no reply.
I was promised a manager would call on 2 occasions. I have received zero phonecalls from Vodacam.
I sent an email about my comolaint to a manager. I got the email from your call center people. A Mr Grant Hendricks. This was 5 days ago. No reply from this person.
So I ask again. Can someone call me regarding the money that needs to be refunded. My contract ended en of August. Contract is paid in advanced. Money was deducted en of Aug and end of Sept.
I am so over Vodacom's poor service.
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Replies (1)Vodacom's replyOfficial
15 Oct 2020, 06:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2020, 06:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
