No communication from Vodacom

I booked my phone in to Vodacom Repairs Menlyn on Sunday 31 January 2016, to find out what's wrong with it & whether it's repairable. I have, to date, not received any communication whatsoever regarding the status of my phone.<br> <br> After getting home from the store I realised that my sim card is too small to fit into my spare phone, & thus have to use a temporary number. I emailed [Email Removed] immediately with a copy of ID as well as a request to change the number on which they should contact me. No response. I then sent an email with the same request to [Email Removed] the following day, with no response. I tried calling *** (the number on my Job Receipt), no answer. I tried 2 numbers for Vodacom on Menlyn's website, no answer. (I tried all these numbers numerous times within the 1st week)<br> <br> I have called *** about 5/6 times to see if the number has been changed. Every time I spoke with someone they mentioned that the number has not been changed, & that they are changing it at that moment, but clearly this was not the case.<br> <br> When I type my job number into Vodacom's website, I receive a message stating that it does not exist. So what now?