CP
Claudette P

1 reviews | Active since May 2017

17 May 2017, 12:45

No Communication from Vodacom!

<p>I've requested the email contact details of the ***** department at Vodacom 4 times in the past 48hours. I've spoken to 2 consultants in the Customer care department, telling me that they will sms the email address of the ***** department to my cellphone number. I've emailed customer care - and still no repsonse was delivered. I bundle was open on my name and ID number and I was told that I need to delivered a sworn affidavit to Vodacom's ***** department declaring that I do not have the this number in my name. But no emails address is send to me where I can submit these details. I'm fed up with the bad service of Vodacom!</p> <p> </p> <p>No form of communication is succesful with Vodacom...and this is a company dealing with communication!</p>

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Replies (1)
Vodacom
Vodacom's reply17 May 2017, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team