No communication from Vodacom

I called in to find out about the my phone and what is going on with it and they didn't have any way of explaining what is or with the phone the say the phone dropped down and the screen was broken and I told them that the screen of the phone nor the phone has ever dropped down.

The consultant kept on having a conversation with his colleagues and back chatting and being rude and all that. He said they kept on calling me on the 15/03/2023 but when I go on my secondary phone the isn't any missed calls nor messages showing that they tried calling.

His name is Aernest Molefe and he late said that we should pay for the phone that he said they had sent back to a voda 4u shop near me. He was every rude and made me regret ever taking a contract with Vodacom and am not happy with the save at all.