1 reviews | Active since Sept 2023
No Communication
I have a contract with vodacom, actually 2 contracts. Every time I get called for a upgrade I advise that the call number is not being used and want is canceled immediately
I'm unemployed now and only receive money every now and then for goods I'm selling,
Vodacom put me on a month to month, I have never received a call that advised me of the change. Never received a email stating this change. I have been paying for something not used. After being handed over to their attorney(by the way when requesting documents they don't provide anything) I have paid the full amount now. And still, now I must wait for funds to reflect on their side before I can cancel
Now my question is, what am I to do about monies paid for a contract I did not use?
They do have my alternative number, but no one even bothered to give me a ring to ask if I want to go on a month to month!!!!! They only call to give upgrades and when requesting to be put through to cancelations your call gets cut
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thanks for the feedback, but once again, what about the numerous times when I'm contacted by your upgrade division and I request to be put through to the cancelation department the call is dropped!!
If you check your records you will see the month to month airtime was not even used for more than a year now
Nobody even contacted me advising that my contract will be changed to a month to month contract. Upon which I would have advise that I want to cancel but keep my number
Who is gonna pay my money back for that!!!
Not even a email was received for this.
I'm so disappointed in the service
All was settled to the last cent yesterday
Now I still have to wait 48 hours to cancel, and I have to contact Vodacom not Vodacom contacting me.
This is unacceptable
Thanks for the feedback, but once again, what about the numerous times when I'm contacted by your upgrade division and I request to be put through to the cancelation department the call is dropped!!
If you check your records you will see the month to month airtime was not even used for more than a year now
Nobody even contacted me advising that my contract will be changed to a month to month contract. Upon which I would have advise that I want to cancel but keep my number
Who is gonna pay my money back for that!!!
Not even a email was received for this.
I'm so disappointed in the service
All was settled to the last cent yesterday
Now I still have to wait 48 hours to cancel, and I have to contact Vodacom not Vodacom contacting me.
This is unacceptable