DW
Darryl W

1 reviews | Active since Mar 2012

14 Jun 2017, 07:52

No communication channel available

<p>Not really a complaint, just frustrated with the call-only communication channels. My phone has been suspended (rightly so due to slow-payment) and I cannot respond to any of Vodacom's communications - even calls to free Vodacom numbers fail. I responded to an email received yesterday from ********** but was returned with a 'mailbox full' message and I cannot find any other email addresses anywhere on the internet. Please could someone from legal call me back to resolve this. Thanks in advance.</p>

0
Replies (3)
Vodacom
Vodacom's reply14 Jun 2017, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DW
Darryl W's update14 Jun 2017, 12:37
Reviewer Update

Apologies, I can't receive calls, please email me (or unblock me the call).

Vodacom
Vodacom's reply19 Jun 2017, 11:34
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dominic