No communication between departments

I called to find out about an early upgrade as my phone is broken and need a new one urgently. I was told it was possible and given a number to dial. I dialled that number and was told the same thing and then given another number to dial. When I called *** I was told that Vodacom don't do early upgrades anymore and they don't know why the call centre told me that. <br> <br> I asked the operator then if it would be better to just pay up the contract using cell C buy out option and she said yes ??? Then said I'm not supposed to say that. <br> <br> Its very clear that you don't value your customers at all. I have been a loyal customer to Vodacom for over 10 years and when I need something from you I am actually encouraged to go to another network. Well so be it then.