No communication between accounts department and cancellations

<p>October 2016 I have cancelled a contract with Vodacom. The kept on taking debit orders from my account (and still is). The cancellations dept assured me my contracts are on pay-as-you-go and they will refund me the money they took since October 2016. I have reported it to ICASA, which in return advised me to refer this matter to NCC. Still I have no joy. I have not received any of the refunds, and yet the debit order is still going off every month. I dont know what else to do....</p> <p>Yolanda</p> <p> ********** </p>