No Communication

I app**** online for a contract with Vodacom, since I have a number of contracts with them. They told me that they need to get documents, which I sent to them. The next thing I get an e-mail that states that they will help me in 24hours. The response was not forthcoming. I see that the phone I wanted is now currently out of stock. So I tried to start a new application with another phone model. I to my horror find that I cannot apply because I have been declined.