No Communication

I booked in my cell for repair at Vodacom Greenacres on the 8-Sept Job no. ***3. It was to be repaired under Vodacom insurance. The 1st sms regarding the estimate for repair I received on the 14-Sept. There after I received 5 more sms's on various days, last 1 on the 25-Sept, stating the estimate for the repairs. On the 28-Sept, I received an sms stating the estimate has been declined. I call Vodacom repairs asking what is the reason, they can't help and tell me I must call Vodacom insurance. I call vodacom insurance, they say they have never received any paper work for the claim, I must contact Vodacom repairs. I call Vodacom repairs, they tell me to go back to the store I booked the phone in. Now I must take time off work to go to the store and find out what is going on! What is going on?? Pathetic service!