No Communication

Purchased a Vodacom Reload voucher ,key in the PIN ,select option for airtime and its loaded Data instead on my phone without internet.Then call Vodacom 135 and none of the options to talk with a Human Operator besides the silly TOBI Bot.Then go into Vodacom store at loxal Mall they tell me to call 135.Another staff there tells me no way I can reverse this transaction ?.So am sitting with unused data on my phone.Had to buy another airtime voucher to load airtime.?.

The email to customercare @Vodacom.co.za does not work as they say that platform has been transferred to TOBI the most irritating Bot.

Where are all the call centrs people at Vodacom?.