No communication

Ai Vodacom… Why is it always a struggle with you. On Wednesday I app**** for two new contracts online for myself and my husband. Both in his name as he is paying the account and all that. We received some confirmation emails and not a word further. This morning we took in on ourselves to make a phone call and find out what is happening. Turns out you just canceled the second application. No phone call or email or nothing received!! I mean come on how hard can it be to give some proper client service! Please assist as my phone is completely useless at this stage and I’m struggling to do my work and ironically you went and canceled mine… please assist asap. Thanks