zN
zandile N
1 reviews | Active since May 2013
18 May 2021, 17:12
No communication
As my contract ended in February, I sent Vodacom an email to cancel. Up to today I haven't received any response and I am still billed. As I am in and out of the country since January, I requested their bank details by email but up to today I haven't received any help to pay my account via eft.
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Vodacom's replyOfficial
18 May 2021, 20:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 May 2021, 20:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team