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Suni P
1 reviews | Active since Apr 2011
31 Mar 2019, 13:13
No Comment , so tired of vodacom
As always Vodacom has lost its once perfect service delivery ! I went on vodacom self service app to check my payment balance, 24 March 2019 ! It stated R2345 thereabouts ! On 25 March 2019, I made payment of R2345! Today, 31 March 2019, I check on the self service app again and it's stating I am arrears with my account ! I call their call centre and I'm told that their self service app could have been problematic that day I tried to access my account ! Really??? I am so frigging livid! I do not have funds now to pay that R200 odd outstanding amount due to vodacom self help service errors!!!!!!!!!!!!!
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Replies (3)
Vodacom's replyOfficial
31 Mar 2019, 14:03 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2019, 14:03
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Apr 2019, 14:14Dear Sunitha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply01 Apr 2019, 14:14
Official
Dear Sunitha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
SP
Suni P's updateReviewer Update
01 Apr 2019, 14:19Honestly! I am not comprehending the payment process! I will peruse my invoices and if still dissatisfied i will revert to Vodacom
SP
Suni P's update01 Apr 2019, 14:19
Reviewer Update
Honestly! I am not comprehending the payment process! I will peruse my invoices and if still dissatisfied i will revert to Vodacom