No co-operation

Well, where do I start?

Firstly, I purchased a Vodafone smart prime 7(VFD 600) which broke on the 10th of July. Ever since it has not been repaired even though promises were made it would be repaired.

I still don't have the phone. I sent it in for repair at Sasolburg Vodacom which they assured me after I have booked my phone that warranty will not cover(which they eventually did) and i was refused the phone back to my possession.

After a week or two I was informed via SMS that the phone will be exchanged. With this message I was delighted. I received the phone after the weeks of waiting, which i believe was some sort of Frankenstein phone made from other broken phone parts due to no container but bubble wrap and sellotape and but the cellphone does not pick up any service although it caught the cellphone towers.

I sent it back the next day and they tested it and it worked fine but as soon as i left the shop the service disappeared again.

I took the phone home and returned the next day where they urged it was my SIM card(even though no other SIM card worked in the phone) and i had to pay the R63 for a SIM swap. But it didn't work so they booked it again.

I received it back after the weeks and when i got it back it still had the same problem. So I decided to go to Vanderbijlpark Vodacom and waited the weeks out again just to return to the same broken phone.

They assured me they will send it to head office for checking (which I learned that the term for their "head office" was the back room of the shop). They said they have no record of the phone being exchanged nor do they have the whereabouts of the original phone. They also said the IMEI codes did not match the phone, battery or box of my original phone.

I waited again and received the phone with the same problem and the same promises of sending it to "Head office".

I have recently visited Kolonade Mall Vodacom to ask that the phone be transferred to Kolonade because I have recently relocated and cannot afford all the petrol to fetch the phone 300km away.

It has been 12 weeks without a phone. Not even a loan phone. Job numbers I currently have and had: (the first job number got lost on my small backup phone) ********** 3 ********** 8 ********** 5 Current: ********** 6

Box IMEI code of original phone: ********** ********** 3

I really hope this review will be viewed and I hope to hear from you soon.

Kind regards Pieter Bester