eL
etienne L

1 reviews | Active since Oct 2013

01 Feb 2015, 14:24

NO CLUE WHATSOEVER ON VODACOM PRODUCTS

Visited the Vodacom in wonder park at 13h00 waited about 10 minutes which is fair, was assisted by a gentlemen I gave him my cell number and explained I need to pay my new contract line activation fee, I was told by the Vodacom employee I need to pay 100, he ascertained me its correct after I doubted the amount, but was told I can always come back if its wrong...Does HE THINK I HAVE NOTHING TO ELSE TO DO ACCEPT DRIVING UP AND DOWN FOR THEIR MISTAKES? The payment is due by the 4th if this is a mistake and my account gets suspended, trust me VODACOM WILL KNOW ME! To think I wanted to cancel my MTN contract because Vodacom seems to be better. Vodacom's service sucks, no greeting clients no thank you for you payment, no goodbye? MTN I am glad my contract was not cancelled because I am so moving back

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 13:22
Official
Hello upset111,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team