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Eddie P

1 reviews | Active since Nov 2017

09 Mar 2022, 10:54

No Clue Vodacom

Worse than a government department. Rude & Clueless. I placed an online upgrade order (Hauwei laptop and router (5GB) @R499pm ) and received confirmation via email that the RAM couriers would contact me for delivery. I heard nothing so I contacted the call center 09/03 @10:15am. The rude agent firstly told me that the deal has been cancelled on their system and that they can offer me only a bigger data bundle package, which I don't need. Before I could discuss other upgrades, she put the phone down on me. Deals are still being shown as available online and their app. I received no communication from vodacom that the deal was "automatically" cancelled on their system. lastly I had to hold for 10minutes as their systems were slow......tech company with no tech, or competent agents. problem now is finding another service provider as they all suck.

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Replies (3)
Vodacom
Vodacom's reply09 Mar 2022, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EP
Eddie P's update10 Mar 2022, 13:58
Reviewer Update
So I had a call from a lady yesterday, and before I could discuss the matter the call was dropped (seems like a Vodacom "thing"). She never called back, not surprised. Then it gets better. I get a call today from their call center to confirm my new contract order, strange as I app**** for an upgrade. This just proves that Vodacom is more interested in new sales than servicing their existing customers properly.

I still don't know if the package they advertise on their website is available or not?

can I give minus stars to Vodacom?
EP
Eddie P's update14 Mar 2022, 16:12
Reviewer Update
so the story develops. I had someone contact me who was seriously confused. I'm led to believe that one upgrade has gone through (still awaiting the delivery or any contact in that regard) and as for the 2nd upgrade.......the call dropped (was actually a record that I managed to repeat my request 3 times before the call "dropped"), and again the person didn't bother to call me back. So now I sit and wait and hope that the one upgrade was in fact processed, and if I should attempt the 2nd upgrade with Vodacom or go elsewhere?