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KW
Karen W

1 reviews | Active since Feb 2021

15 Sept 2021, 08:39

NO CLUE how to do their jobs

I am beyond frustrated.... i opened up a service request on the 22 August just to be told someone had gone and closed it. My fibre goes down 7-8 hrs a day, this past saturday i was left without fibre for 11hrs. I have requested everyday since August for Vumatel to come out and sort it out. My broadban keeps flashing red and then i have to deal with this long period of down time. This has been the reason i can not work from home and missed many meetings due to Vodacom and Vumatel. I phoned again on Monday 13 September and Stacey Lee Maroen again told me they will let me know when this "guy" from Vumatel can come and sort it out. As i told her, no one seems to be able to find this one "guy" and surely there is more then just one person. She gave me her email address and promised that i would have a time and day on that Monday.. I have sent 2 emails since and she is ignoring my request, i still have no idea when my fibre will be sorted. Service request no SR*** SORT THIS OUT!!! I am now done waiting!!! the worst service i have ever received

0
Replies (4)
Vodacom
Vodacom's reply15 Sept 2021, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KW
Karen W's update16 Sept 2021, 08:28
Reviewer Update
Vodacom.... you are yet to sort out my problem... no one has phoned me and still i had down time last night!! Get this sorted, im done waiting...
KW
Karen W's update16 Sept 2021, 15:20
Reviewer Update
Vodacom, closing my SR no for the 3rd time now.... the problem has not been sorted out... keep closing my request is not helping, you are just ****ing me off!!!!!!!!
KW
Karen W's update21 Sept 2021, 12:47
Reviewer Update
Yes, i am still dealing with down time. It seems vodacom does not understand.... My broadban light on the box is flashing red all the time. My fibre goes down for hours and then on again, this happens everyday. I need vumatel to come and look at the box and see why it is flashing red.