FH
Frans H

1 reviews | Active since Jul 2010

12 Dec 2016, 14:49

No Client Services at Clearwater branch

<p> </p> <p>I went to your Clearwater Vodashop branch on the 1st of December as I am due for an upgrade.</p> <p> </p> <p>I am looking for the Acer Switch 10v. I was told that they do not keep stock and it would be ordered.</p> <p>I was told it should be there on the 6th of December or at the latest 9th of December.</p> <p> </p> <p>I have phone the shop at least 4 times today to speak to some that can assist me but assistance is nowhere to be find.</p> <p>I have left 4 messages as well for an consultant to phone me.</p> <p>I would like to know if the tablet have been ordered and when will it arrive.</p> <p> </p> <p>Vodacom not responding to social media messages on Twitter either.</p> <p> </p> <p> </p> <p>Not a Happy Client with 5 contracts.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 15:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team