NO CLIENT SERVICE!!!!! NO SUPPORT NO OUTCOME!!!!

<p>My Vodacom account was paid fully up and till the 1st of March ( in other words the February payment, if I understood the lady on the telephone correctly - the accounts are paid in arrears) where on the 1st of March it had bumped back. That means that I was billed a R100.00 fine making my Vodacom balance -R398.48. I then requested it be abducted from my account on the 18th of March BUT this did not occur this meant that once again my account had bumped because Vodacom deducted the money on the 20th Of March and not the 18th as I requested....Know setting me back with another R100.00 fine, leaving the outstanding amount to be -R498.48. On the 28 of March I had settled the account with R300.00 leaving -R198.48 still to be paid. So according to me my balance had been settled for February leaving March to be paid by the 13th of April as I requested my debit order be deducted from my account...which did not happen, the deducted the monies owed on the 10th of April except for that Vodacom had now not only deducted March and the R198.48 still owed BUT April's outstanding invoice too leaving my account in a arrears of -R795.47... could this please be explained to me. I am VERY unhappy with Vodacom and it's client service.I had been on the phone with several people one person telling me I was billed to much the other not knowing what is going on and now I am told that I STILL ow Vodacom a substantial amount....THIS IS NOT ON!!! I've emailed the lady I spoke to telephonically but still no outcome or response was given. Not even the shop is able to help me althought their services are better !</p>