FC
Fathima C
1 reviews | Active since Dec 2018
06 Dec 2018, 23:27
No client service from vodacom fibre
I have been dealing with vodacom for a week now. A simple task of getting a technician out to install a modem. However I get told by your wonderful staff that my call is escalated and is in critical stage, however no one can provide feedback. You guys are quick to want us as your customers but cannot deliver as promised. Very disappointed customer.
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Replies (2)
Vodacom's replyOfficial
07 Dec 2018, 08:52 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 08:52
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Dec 2018, 13:03Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please provide us with your contact details so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please provide us with your contact details so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 13:03
Official
Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please provide us with your contact details so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please provide us with your contact details so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team