1 reviews | Active since Jan 2018
No Client Satisfaction, that is their promise!
Worst service ever along with FALSE advertising. We app**** for the PlayStation 4 and Sony Experia XZ Premium deal. Before opening the contract we were told the PlayStation will take a week to arrive. It has now been 3 weeks and still they cannot give us any details on when to expect it. Today we went to make sure that we receive the Luminous Chrome Color Sony Experia XZ Premium, however with no success still. We were told they cannot get that one. Yet, when contacting Sony Directly we were advised that Vodacom can order one.
This is FALSE advertising, if the store only has two colors, it should CLEARLY be stated in their adverti*****ts which they so happily hand out , even though they don't have stock. We also enquired about the Xbox one, which is also advertised, but were told they don't know when they will get stock.
Their service is pathetic, and they clearly don't care about customer satisfaction!!
Dear
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Regards,
Lucian
Dear
Thank you for your e-mail.
Protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:
- ID number
- Package/tariff plan
- Bank name and account type
Once we have confirmed this, we will be happy to assist with your query.
Regards,
Lucian
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
