Hellopeter
Share Your Experience
RO
Ryan O

1 reviews | Active since Mar 2012

05 Dec 2023, 16:05

No clear returns process on online orders, please help

Dear Vodacom,

I received two of the same item from the Vodacom Eshop and need to return only 1, I have phoned several Vodacom numbers, tried chatting to Tobi and mailed the Eshop, but with no resolution.

I need to log the return before this Friday, 14-days, please can you help with the person that I need to speak to :-)

0
Replies (3)
Vodacom
Vodacom's reply06 Dec 2023, 07:35
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Dec 2023, 15:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you telephonically via *** and have rep**** to you via email.  Regards,  Consumer Website Team

Best regards,

RO
Ryan O's update06 Dec 2023, 15:53
Reviewer Update
Hi, my number is ***